2020 Audi e-tron Sportback

Here’s a breakdown of common issues and complaints reported for the 2020 Audi e-tron Sportback, organized by category and reflecting the available configurations.

The 2020 Audi e-tron Sportback is an all-electric SUV coupe, praised for its comfortable ride, quiet cabin, and impressive technology. It features a dual-motor setup providing all-wheel drive and a combined output of around 402 horsepower and 490 lb-ft of torque in Boost Mode. Owners often dislike the relatively short range compared to some competitors and the higher price point. The e-tron Sportback came in multiple trim levels, but all used the same electric powertrain.

Electric Motor

Dual Electric Motor (All Trims)

• Battery Degradation/Range Loss
  • Description/Symptoms: Some owners report noticeable range reduction over time, particularly in extreme temperatures. The displayed range may drop significantly compared to the initial range when new.
  • Solution: Audi recommends software updates to optimize battery management. In cases of significant degradation exceeding warranty parameters, battery module or full battery pack replacement might be necessary.
  • Estimated Cost to Fix: Battery module replacement can range from $2,000 - $5,000+. Full battery pack replacement, if out of warranty, can exceed $20,000.
  • Recalls: None Found
• High Voltage Coolant Heater Failure
  • Description/Symptoms: The coolant heater in the High-Voltage system can fail. This leads to reduced or no cabin heat, especially in cold weather. It can also trigger warning lights.
  • Solution: Replacement of the high voltage coolant heater.
  • Estimated Cost to Fix: $800 - $1500+
  • Recalls: None Found

Suspension

• Air Suspension Malfunctions
  • Description/Symptoms: The e-tron Sportback uses an air suspension system. Some owners report issues such as the vehicle not maintaining ride height, the vehicle sagging on one side, or error messages related to the air suspension system appearing on the dashboard.
  • Solution: Diagnosis of the air suspension system, which may involve checking the air compressor, air struts, ride height sensors, and air lines for leaks or failures. Replacement of faulty components is often required.
  • Estimated Cost to Fix: Air compressor replacement: $800 - $1500+. Air strut replacement (per strut): $1000 - $2000+. Ride height sensor replacement: $300 - $600.
  • Recalls: None Found

Electrical

• Software Glitches/Infotainment Issues
  • Description/Symptoms: Freezing, slow response, or crashing of the MMI infotainment system. Connectivity issues with smartphones.
  • Solution: Software updates from Audi. In some cases, a complete replacement of the infotainment unit might be needed.
  • Estimated Cost to Fix: Software updates are typically covered under warranty or are free. Infotainment unit replacement: $1,500 - $3,000+.
  • Recalls: None Found
• Charging Port Issues
  • Description/Symptoms: Problems with the charging port not releasing the charging cable, or the charging port failing to recognize the charging cable.
  • Solution: Inspection and cleaning of the charging port. Replacement of the charging port assembly if necessary.
  • Estimated Cost to Fix: $500 - $1,000+
  • Recalls: None Found
• 12V Battery Drain
  • Description/Symptoms: Premature draining of the 12V auxiliary battery, leading to starting problems or system malfunctions.
  • Solution: Identify the parasitic drain causing the issue, often related to an electronic module not shutting down correctly. Replacement of the 12V battery and repair of the underlying cause.
  • Estimated Cost to Fix: 12V battery replacement: $200 - $400. Diagnosing and repairing parasitic drain: $200+.
  • Recalls: None Found

Exterior

• Tail Light Issues
  • Description/Symptoms: LED taillights malfunctioning, with sections of the light strip failing.
  • Solution: Replacement of the entire taillight assembly.
  • Estimated Cost to Fix: $500 - $1,000 per taillight.
  • Recalls: None Found

Interior

• Sunroof/Moonroof Problems
  • Description/Symptoms: Rattling noises, difficulty opening or closing, or water leaks.
  • Solution: Cleaning and lubrication of the sunroof tracks. Replacement of the sunroof motor or seals if necessary.
  • Estimated Cost to Fix: Cleaning/lubrication: $100 - $300. Motor replacement: $400 - $800. Seal replacement: $200 - $500.
  • Recalls: None Found

Summary

The 2020 Audi e-tron Sportback generally receives positive reviews, but owners have reported some common issues. The most concerning problems revolve around potential battery degradation and high voltage coolant heater failure, which can be expensive to repair if not covered by warranty. Electrical glitches and air suspension malfunctions are also notable areas of concern. While some issues are relatively minor software glitches, others can lead to significant repair bills. Potential buyers should thoroughly inspect the vehicle’s battery health, suspension, and electrical systems and review its service history.