2020 Mercedes-Benz Sprinter 2500

The 2020 Mercedes-Benz Sprinter 2500 is a versatile van popular for commercial use and camper conversions. The most common engine option is the 3.0L V6 diesel engine, producing 188 horsepower and 325 lb-ft of torque. Other available engines include a 2.0L 4-cylinder gasoline engine. Both engines are typically paired with a 7-speed automatic transmission, though earlier models may have had a 5-speed. Owners often praise the Sprinter’s spacious cargo area, comfortable ride, and customizable configurations. Common complaints include the high price point, relatively poor fuel economy (especially for the diesel), and some reliability concerns.

Engine

3.0L V6 Diesel (OM642)

• Diesel Particulate Filter (DPF) Issues
  • Description/Symptoms: Frequent DPF regeneration cycles, DPF clogging, reduced engine performance, and DPF warning light illumination. This can be caused by a faulty differential pressure sensor.
  • Solution: Forced DPF regeneration, replacement of the DPF, or repair/replacement of the differential pressure sensor.
  • Estimated Cost to Fix: $500 - $2500+ (DPF replacement being the most expensive).
  • Recalls: None Found
• Oil Cooler Leaks
  • Description/Symptoms: Oil leaks around the oil cooler housing, often accompanied by a burning oil smell. Can lead to low oil levels and potential engine damage.
  • Solution: Replacement of the oil cooler seals or the entire oil cooler assembly.
  • Estimated Cost to Fix: $800 - $1500+
  • Recalls: None Found
• EGR Valve Problems
  • Description/Symptoms: Rough idling, poor acceleration, black smoke from exhaust, and check engine light. Can be caused by carbon buildup within the EGR valve.
  • Solution: Cleaning or replacement of the EGR valve.
  • Estimated Cost to Fix: $300 - $800+
  • Recalls: None Found

2.0L 4-Cylinder Gasoline

• No Issues Found

Transmission

7G-Tronic (7-Speed Automatic)

• Torque Converter Issues
  • Description/Symptoms: Shuddering during gear changes, especially at lower speeds. This is due to a faulty torque converter.
  • Solution: Replacement of the torque converter.
  • Estimated Cost to Fix: $1500 - $3000+
  • Recalls: None Found
• Valve Body Malfunctions
  • Description/Symptoms: Harsh or delayed shifting, slipping between gears, or failure to shift at all.
  • Solution: Replacement or repair of the valve body.
  • Estimated Cost to Fix: $800 - $2000+
  • Recalls: None Found

Suspension

• Leaf Spring Failure
  • Description/Symptoms: Sagging rear end, rough ride, and potential damage to other suspension components. This is often seen in heavily loaded vehicles.
  • Solution: Replacement of the leaf springs.
  • Estimated Cost to Fix: $500 - $1200+ (per spring).
  • Recalls: None Found

Electrical

• Sensor Malfunctions
  • Description/Symptoms: Various warning lights, including ABS, ESP, and TPMS. Often traced to faulty wheel speed sensors or other sensors.
  • Solution: Diagnosis and replacement of the faulty sensor.
  • Estimated Cost to Fix: $150 - $500+ (per sensor).
  • Recalls: None Found
• Glow Plug Module Failure (Diesel)
  • Description/Symptoms: Difficult starting in cold weather, check engine light, and glow plug warning light.
  • Solution: Replacement of the glow plug module.
  • Estimated Cost to Fix: $200 - $600+
  • Recalls: None Found

Exterior

• Sliding Door Issues
  • Description/Symptoms: Difficulty opening or closing, sticking, and excessive noise. Often caused by worn rollers or damaged tracks.
  • Solution: Replacement of the rollers, repair of the tracks, or adjustment of the door alignment.
  • Estimated Cost to Fix: $200 - $800+
  • Recalls: None Found

Interior

• HVAC Fan Motor Failure
  • Description/Symptoms: No air blowing from the vents, or intermittent operation of the fan.
  • Solution: Replacement of the HVAC fan motor.
  • Estimated Cost to Fix: $200 - $500+
  • Recalls: None Found
• Infotainment System Glitches
  • Description/Symptoms: Freezing, slow response, and connectivity issues with the infotainment system.
  • Solution: Software update or replacement of the infotainment unit.
  • Estimated Cost to Fix: $100 - $1000+
  • Recalls: None Found

Summary

The 2020 Mercedes-Benz Sprinter 2500, while a capable and versatile van, has some common issues that prospective buyers should be aware of. The diesel engine, though powerful, is prone to DPF and oil cooler issues. The transmission can experience torque converter and valve body problems. Suspension and electrical issues are also fairly common. While many of these issues are not catastrophic, they can be costly to repair. The diesel-related repairs and transmission repairs tend to be the most expensive. Overall, it is important to have a pre-purchase inspection performed by a qualified mechanic to identify any potential problems.