2021 Ford Transit Custom

Here’s a breakdown of common issues and complaints associated with the 2021 Ford Transit Custom, organized by category and powertrain option.

The 2021 Ford Transit Custom is a popular van known for its practicality, versatility, and car-like driving experience. Engine options typically include the 2.0L EcoBlue diesel engine in various power outputs (typically ranging from 105 PS to 185 PS, with torque figures varying accordingly) and depending on the market, a plug-in hybrid (PHEV) variant might be available. The EcoBlue engines are praised for their fuel efficiency and decent performance, while the PHEV offers electric driving capabilities for urban environments. Drivers generally appreciate the Transit Custom’s comfortable cabin, ample cargo space, and maneuverability. However, some common complaints include potential reliability issues, particularly with the diesel engines, and the cost of maintenance and repairs.

Engine

2.0L EcoBlue Diesel

• Injector Failure
  • Description/Symptoms: Misfires, rough running, excessive smoke, check engine light.
  • Solution: Replacement of faulty injectors.
  • Estimated Cost to Fix: $500 - $1200+ (depending on number of injectors replaced and labor costs).
  • Recalls: None Found
• EGR (Exhaust Gas Recirculation) Valve Issues
  • Description/Symptoms: Poor performance, excessive smoke, check engine light. EGR valve failure can lead to the engine not functioning correctly.
  • Solution: Replacement of the EGR valve.
  • Estimated Cost to Fix: $300 - $800+
  • Recalls: None Found
• Diesel Particulate Filter (DPF) Problems
  • Description/Symptoms: DPF clogging, reduced engine power, frequent regeneration cycles, warning lights. Can be caused by short trips and infrequent high-speed driving.
  • Solution: Forced DPF regeneration, DPF cleaning, or DPF replacement.
  • Estimated Cost to Fix: $150 (forced regeneration) - $1500+ (DPF replacement).
  • Recalls: None Found

Transmission

6-Speed Manual Transmission

• Clutch Wear/Failure
  • Description/Symptoms: Slipping clutch, difficulty shifting gears, clutch pedal issues.
  • Solution: Clutch replacement (including pressure plate and throw-out bearing).
  • Estimated Cost to Fix: $800 - $1800+
  • Recalls: None Found

6-Speed Automatic Transmission

• Rough Shifting/Hesitation
  • Description/Symptoms: Harsh shifts, delayed engagement, slipping between gears.
  • Solution: Transmission fluid flush and filter change. If the issue persists, valve body repair or replacement might be necessary. In severe cases, a transmission rebuild or replacement.
  • Estimated Cost to Fix: $200 - $400 (fluid and filter), $800 - $2000 (valve body), $3000 - $6000+ (rebuild/replacement).
  • Recalls: None Found

Suspension

• Rear Suspension Sagging
  • Description/Symptoms: Rear of the van sits lower than normal, especially when loaded. Can affect handling and tire wear.
  • Solution: Replacement of rear springs or installation of auxiliary helper springs.
  • Estimated Cost to Fix: $400 - $1000+
  • Recalls: None Found
• Knocking/Clunking Noises from Suspension
  • Description/Symptoms: Noises coming from the suspension when driving over bumps or uneven surfaces. Could be worn ball joints, control arm bushings, or sway bar links.
  • Solution: Inspection and replacement of worn suspension components.
  • Estimated Cost to Fix: $100 - $500+ per component replaced (depending on part and labor).
  • Recalls: None Found

Electrical

• Infotainment System Freezing/Crashing
  • Description/Symptoms: The Ford infotainment system (Sync 3 or similar) freezes, becomes unresponsive, or crashes.
  • Solution: Software update, system reset, or replacement of the infotainment unit.
  • Estimated Cost to Fix: $0 (software update if available) - $500+ (unit replacement).
  • Recalls: None Found
• Sensor Malfunctions (e.g., Parking Sensors, TPMS)
  • Description/Symptoms: Parking sensors not working correctly, false alarms, TPMS warning light illuminated despite correct tire pressure.
  • Solution: Diagnosis and replacement of faulty sensors.
  • Estimated Cost to Fix: $50 - $300+ per sensor.
  • Recalls: None Found

Exterior

• Sliding Door Issues
  • Description/Symptoms: Difficult to open or close sliding door, sticking, unusual noises.
  • Solution: Lubrication of door tracks and rollers, adjustment of door alignment, or replacement of worn rollers or latch mechanisms.
  • Estimated Cost to Fix: $50 - $500+
  • Recalls: None Found

Interior

• Rattling/Squeaking Noises
  • Description/Symptoms: Annoying rattles and squeaks emanating from the dashboard, door panels, or cargo area.
  • Solution: Identifying the source of the noise and tightening loose fasteners, adding sound dampening material, or replacing worn clips and retainers.
  • Estimated Cost to Fix: Highly variable, $50 - $300+ depending on the complexity.
  • Recalls: None Found

Summary

The 2021 Ford Transit Custom, while a capable and versatile van, can experience a range of issues. Engine problems, particularly with the diesel engines, and transmission issues can lead to significant repair costs. Electrical glitches and suspension concerns are also potential sources of headaches. Overall, owners should be prepared for potential maintenance expenses, especially with higher mileage vehicles. The severity and cost of these issues can vary significantly, but addressing them promptly can help prevent further damage and maintain the van’s reliability.