2021 Mercedes-Benz Boxer 60

The 2021 Mercedes-Benz Sprinter, often referred to as the “Boxer 60” in certain markets due to its GVWR classification, is a versatile commercial van known for its spacious cargo area and reputation for durability. Engine options include a 2.0-liter turbocharged gasoline engine producing around 188 horsepower and 258 lb-ft of torque, and a 3.0-liter turbocharged diesel engine, delivering approximately 188 horsepower and 325 lb-ft of torque. Both engines are typically paired with a 9-speed automatic transmission. Owners often appreciate the Sprinter’s customization options, comfortable ride for a commercial vehicle, and overall build quality. However, some common complaints revolve around the cost of maintenance and repairs, as well as potential issues with the emissions systems on the diesel variants.

Engine

2.0L Turbocharged Gasoline Engine

• No Issues Found

3.0L Turbocharged Diesel Engine

• Diesel Exhaust Fluid (DEF) System Issues
  • Description/Symptoms: Check engine light illuminated, error codes related to DEF quality or level, potential limp mode activation, and frequent DEF refills. Issues with the DEF injector, sensors, or the DEF tank itself.
  • Solution: Diagnosis of the faulty component followed by replacement. This may involve replacing the DEF injector, cleaning or replacing sensors, or replacing the DEF tank assembly if it has internal issues.
  • Estimated Cost to Fix: $200 - $2,000+ depending on the part and labor
  • Recalls: None Found
• EGR Valve Failure
  • Description/Symptoms: Rough idling, decreased fuel economy, black smoke from the exhaust, and a check engine light.
  • Solution: EGR valve replacement. In some cases, cleaning the valve might temporarily resolve the issue, but replacement is generally recommended for a lasting fix.
  • Estimated Cost to Fix: $400 - $1,000+
  • Recalls: None Found

Transmission

9-Speed Automatic Transmission

• Rough Shifting
  • Description/Symptoms: Harsh or jerky shifts, especially between certain gears. Hesitation or slipping during gear changes.
  • Solution: Some cases may be addressed by software updates. More significant issues may necessitate valve body replacement or, in severe instances, a complete transmission overhaul or replacement.
  • Estimated Cost to Fix: $150 (software update) - $6,000+ (transmission replacement)
  • Recalls: None Found

Suspension

• No Issues Found

Electrical

• Infotainment System Glitches
  • Description/Symptoms: Intermittent screen freezes, slow response times, Bluetooth connectivity problems, or issues with the navigation system.
  • Solution: Software updates, resetting the system, or, in some cases, replacing the head unit.
  • Estimated Cost to Fix: $0 (software update) - $1,500+ (head unit replacement)
  • Recalls: None Found
• Sensor Malfunctions
  • Description/Symptoms: Faulty readings from sensors related to the van’s safety systems or powertrain management. Examples include malfunctioning parking sensors, incorrect temperature readings, or issues with the blind-spot monitoring system.
  • Solution: Diagnosis to identify the faulty sensor(s), followed by replacement.
  • Estimated Cost to Fix: $150 - $800+ depending on the sensor location and type
  • Recalls: None Found

Exterior

• Sliding Door Issues
  • Description/Symptoms: Difficulty opening or closing the sliding door, unusual noises during operation, or the door becoming stuck.
  • Solution: Adjustment of the door alignment, lubrication of the rollers and tracks, or replacement of worn components such as the rollers or the latch mechanism.
  • Estimated Cost to Fix: $100 - $800+
  • Recalls: None Found

Interior

• Loose or Rattling Trim Pieces
  • Description/Symptoms: Rattling or squeaking noises from various trim pieces, particularly in the cargo area or around the dashboard.
  • Solution: Securing the loose trim pieces with appropriate fasteners or adhesives. Replacement of damaged clips or retainers may be necessary.
  • Estimated Cost to Fix: $50 - $300+
  • Recalls: None Found

Summary

The 2021 Mercedes-Benz Sprinter (Boxer 60) exhibits a range of potential issues, primarily centered around the diesel engine’s emissions system and the transmission’s shifting performance. Electrical glitches and interior trim concerns are also reported. While some issues are minor and easily addressed, others can be more costly and complex, potentially leading to significant repair bills. The severity of these issues can vary, but potential buyers and owners should be aware of these common complaints to ensure they are adequately prepared for potential maintenance and repairs.