2024 Mercedes-Benz EQB 350

The 2024 Mercedes-Benz EQB 350 4MATIC is an all-electric compact SUV that blends Mercedes-Benz luxury with the practicality of an SUV and the benefits of electric power. It boasts an electric powertrain producing 288 horsepower and 391 lb-ft of torque. Other models are available. Owners generally appreciate the EQB’s spacious interior for its class, its smooth and quiet ride, and the brand cachet. Common complaints revolve around the infotainment system complexity, range anxiety (compared to gasoline vehicles), and a higher price point compared to some competitors.

Electric Motor

Dual Motor (EQB 350 4MATIC)

• Excessive Battery Drain (Phantom Drain)
  • Description/Symptoms: Some owners have reported a higher than expected battery drain when the vehicle is parked and not in use. This can significantly reduce the available range over a few days. This may be caused by systems not properly sleeping.
  • Solution: A software update from Mercedes-Benz may address this issue by optimizing the vehicle’s energy management system. Dealer diagnosis is required to rule out any faulty components.
  • Estimated Cost to Fix: Dealer Diagnosis. Software update may be covered under warranty.
  • Recalls: None Found

Electrical

• MBUX Infotainment System Freezing/Crashing
  • Description/Symptoms: The Mercedes-Benz User Experience (MBUX) infotainment system can occasionally freeze, crash, or become unresponsive. This may require a system reboot to resolve.
  • Solution: A software update from Mercedes-Benz may address this issue. Some owners have also reported that performing a soft reset of the system (holding the power button down) can temporarily resolve the issue.
  • Estimated Cost to Fix: Dealer Diagnosis. Software update may be covered under warranty.
  • Recalls: None Found
• Charging Port Issues
  • Description/Symptoms: Inability to initiate charging, slow charging speeds, or error messages related to the charging port. This can occur with both AC and DC charging.
  • Solution: First attempt using a different charger and different charging location. Contact the dealer for diagnosis. It could be a faulty charging port, or onboard charger.
  • Estimated Cost to Fix: Dealer Diagnosis. Charging port replacement may be covered under warranty.
  • Recalls: None Found

Exterior

• Malfunctioning Automatic Tailgate
  • Description/Symptoms: The automatic tailgate fails to open or close properly, gets stuck, or makes unusual noises. This can be related to the tailgate motor, struts, or sensors.
  • Solution: Check the tailgate struts and hinges for binding. The dealer may need to recalibrate or replace the tailgate motor or struts.
  • Estimated Cost to Fix: Dealer Diagnosis. Tailgate motor replacement or recalibration covered under warranty.
  • Recalls: None Found

Interior

• Creaking/Rattling Noises
  • Description/Symptoms: Some owners have reported creaking or rattling noises emanating from various parts of the interior, such as the dashboard, seats, or door panels.
  • Solution: Pinpoint the source of the noise and tighten any loose trim pieces. Apply felt tape to areas where plastic components rub together.
  • Estimated Cost to Fix: Varies, depending on the severity and location of the noise.
  • Recalls: None Found

Suspension

• No Issues Found

Summary

The 2024 Mercedes-Benz EQB 350 4MATIC, while generally a well-regarded EV, does have some common issues reported by owners. The most prevalent seem to be related to the electrical system, particularly the infotainment system’s stability and charging port malfunctions. Battery drain is another significant concern. The severity of these issues varies, but most should be addressable through software updates or warranty repairs if caught early. Interior noises are a common annoyance in many vehicles and might require some DIY fixes.