2024 Mercedes-Benz EQE 500 SUV

The 2024 Mercedes-Benz EQE 500 SUV is an all-electric mid-size luxury SUV, boasting a dual-motor all-wheel-drive system. The EQE 500 SUV generates 402 horsepower and 633 lb-ft of torque. While praised for its comfortable ride, advanced technology, and luxurious interior, some owners have reported a few notable issues. Others dislike the complex infotainment system and the vehicle’s high price point.

Electric Motor

Dual Motor (EQE 500)

• Motor Malfunction Indicator Lamp (MIL) Illumination
  • Description/Symptoms: The MIL illuminates, indicating a potential issue within the electric motor system. Diagnosis reveals a fault code related to the motor control module or related sensors. Some owners have reported reduced power or range.
  • Solution: The repair involves diagnosis, and potentially replacement of the motor control module.
  • Estimated Cost to Fix: $500 - $2000+
  • Recalls: None Found

Battery/Charging System

• Slow Charging Speeds
  • Description/Symptoms: The vehicle charges much slower than advertised, even when using a compatible DC fast charger. This can significantly impact travel plans and daily usability.
  • Solution: Requires diagnostics of the onboard charger, the charging port, and the battery management system. Could involve software updates or component replacement (onboard charger).
  • Estimated Cost to Fix: $200 - $1500+
  • Recalls: None Found

Electrical

• MBUX Infotainment System Freezing/Crashing
  • Description/Symptoms: The Mercedes-Benz User Experience (MBUX) infotainment system freezes, crashes, or becomes unresponsive. This can affect navigation, audio, climate control, and other vehicle functions.
  • Solution: A software update from the dealership is often required. In some cases, the main unit of the system may need to be replaced.
  • Estimated Cost to Fix: $0 (software update) - $1500+ (replacement of main unit)
  • Recalls: None Found
• Wireless Phone Charger Inoperative
  • Description/Symptoms: The wireless phone charger fails to charge compatible devices.
  • Solution: Possible replacement of the wireless charging pad or related components.
  • Estimated Cost to Fix: $200 - $500
  • Recalls: None Found
• Automatic Emergency Braking (AEB) System Malfunctions
  • Description/Symptoms: The AEB system activates unnecessarily, or fails to activate when needed.
  • Solution: Diagnostics and recalibration of the system, or replacement of faulty sensors.
  • Estimated Cost to Fix: $300 - $1000+
  • Recalls: None Found

Exterior

• Sensor Malfunctions with Parking System
  • Description/Symptoms: Parking sensors provide inaccurate readings, or fail to detect obstacles. The system may issue false alarms.
  • Solution: Diagnosis and replacement of faulty parking sensors.
  • Estimated Cost to Fix: $150 - $400 per sensor
  • Recalls: None Found

Interior

• Seat Massage Feature Malfunction
  • Description/Symptoms: The massage function in the seats malfunctions, operates intermittently, or stops working altogether.
  • Solution: Repair or replacement of the seat massage mechanism.
  • Estimated Cost to Fix: $300 - $800
  • Recalls: None Found
• Creaking/Rattling Noises from Dashboard
  • Description/Symptoms: Annoying creaking or rattling sounds emanate from the dashboard area, especially when driving on uneven surfaces.
  • Solution: Dealer service to identify the source of the noise and apply sound-deadening materials or tighten loose components.
  • Estimated Cost to Fix: $100 - $500+ (depending on the complexity of the repair)
  • Recalls: None Found

Suspension

• Air Suspension Compressor Failure
  • Description/Symptoms: Vehicle ride height is uneven. Error messages may appear regarding air suspension. Compressor failure may happen.
  • Solution: Air suspension components are replaced
  • Estimated Cost to Fix: $800 - $2000+
  • Recalls: None Found

Summary

The 2024 Mercedes-Benz EQE 500 SUV, while a luxurious and technologically advanced vehicle, has a few reported issues. Electrical problems, especially with the infotainment system, seem to be the most common, with occasional issues in charging speeds and the air suspension system. The severity of these issues ranges from minor annoyances to more serious malfunctions that require costly repairs. Potential buyers should be aware of these potential problems and factor them into their purchasing decision.