2024 Mercedes-Benz EQE AMG

The 2024 Mercedes-Benz EQE AMG is a high-performance electric sedan that blends luxury with impressive power. It boasts a dual-motor all-wheel-drive system and is rated at 617 horsepower and 701 lb-ft of torque (or up to 677 hp with the AMG Dynamic Plus Package). Drivers often praise its rapid acceleration, sophisticated interior, and advanced technology features. Some criticisms include the high price point, the complexity of the infotainment system, and range anxiety that can accompany EV ownership. It does not have various engine or transmission options since it is an electric vehicle.

Electric Motor

Dual-Motor All-Wheel Drive (617-677 hp)

• Reduced Power or “turtle mode”
  • Description/Symptoms: Owners reported that on very rare occasions, the car randomly goes into a “turtle mode”, drastically reducing power output. The car is limited to 20-30mph. Restarting the car sometimes temporarily fixes the issue, but it can return. Some report getting a “Reduced Performance” message on the dashboard.
  • Solution: The motor control unit can be reset or replaced. The vehicle needs to be taken to a dealership to diagnose the issue.
  • Estimated Cost to Fix: Diagnosis costs range from $150-$300. Repair costs could vary from software reset ($0) to several thousands of dollars, depending on the faulty part.
  • Recalls: None Found

Battery

• Reduced Range and/or Charging Speed
  • Description/Symptoms: Some owners have noted experiencing lower-than-advertised range, especially in cold weather conditions. Additionally, some have reported slower charging speeds than the vehicle’s maximum charging capacity.
  • Solution: In some cases, the battery management system may require a software update to optimize charging and range. If a battery cell is degrading, the battery pack may need to be replaced.
  • Estimated Cost to Fix: Software updates are usually free. Replacing the battery pack can cost $15,000 - $25,000+.
  • Recalls: None Found

Electrical

• MBUX Infotainment System Freezing/Crashing
  • Description/Symptoms: The Mercedes-Benz User Experience (MBUX) system, responsible for navigation, audio, climate control, and other functions, may occasionally freeze, lag, or crash, requiring a system restart.
  • Solution: Software updates can address these issues. In some cases, the entire MBUX unit might need replacement.
  • Estimated Cost to Fix: Software updates are usually free, but MBUX unit replacement can cost $1,000 - $2,500+.
  • Recalls: None Found
• 12V Battery Drain
  • Description/Symptoms: The 12V battery, which powers auxiliary systems, can drain prematurely, leading to starting problems or system malfunctions.
  • Solution: Diagnostics to identify the parasitic draw. Replacing the 12V battery is a temporary fix; addressing the underlying cause is essential.
  • Estimated Cost to Fix: Battery replacement: $200 - $500. Diagnosis and repair of parasitic draw: $100 - $1,000+, depending on the complexity.
  • Recalls: None Found
• Sensor Malfunctions
  • Description/Symptoms: Issues with parking sensors, lane keeping assist, or other driver-assistance systems due to sensor malfunctions can occur. This can include false positives, false negatives, or system disengagement.
  • Solution: Diagnosing the specific sensor and replacing it.
  • Estimated Cost to Fix: $300 - $1,200+ per sensor, depending on the sensor type and location.
  • Recalls: None Found

Suspension

• Air Suspension Malfunctions (if equipped)
  • Description/Symptoms: If equipped with air suspension, owners may experience issues such as sagging, uneven ride height, or failure to adjust. This can be caused by leaks in the air springs, a faulty compressor, or a malfunctioning control module.
  • Solution: Replacing the faulty components.
  • Estimated Cost to Fix: Air spring replacement: $800 - $2,000+ per corner. Compressor replacement: $500 - $1,500+. Control module replacement: $300 - $1,000+.
  • Recalls: None Found

Exterior

• Automatic Door Handle Issues
  • Description/Symptoms: Some owners have reported issues with the automatic, flush-mounted door handles failing to extend or retract properly.
  • Solution: Replacing the faulty door handle mechanism.
  • Estimated Cost to Fix: $500-$1000+ per door handle, including parts and labor.
  • Recalls: None Found

Interior

• Seat Motor Failures
  • Description/Symptoms: Electric seat adjustments may fail due to a faulty motor. This can affect one or more directions of movement.
  • Solution: Replacing the seat motor.
  • Estimated Cost to Fix: $500 - $1,500+, depending on the specific motor and labor.
  • Recalls: None Found

Summary

The 2024 Mercedes-Benz EQE AMG offers impressive performance and luxury, but potential buyers should be aware of potential issues. Electrical problems (especially with the MBUX system), battery and range concerns, air suspension malfunctions, and automatic door handle issues appear to be the most common complaints. The cost of repairs can vary greatly, with some electrical fixes being relatively inexpensive, while battery or suspension repairs can be quite costly. Severity ranges from minor inconveniences to significant functional issues, so a thorough pre-purchase inspection is recommended.